all contracting & installation is performed by our partner company

Cloudburst Technology Logo

© 2019 by CloudburstDIGITAL

 

CAREFUL

MAINTENANCE

Proactive Reliability

at techcare, Preventative Maintenance, 

Regular Scheduled Check-ups and On-site

Service is the foundation of our offering.

We are focused on pro-actively keeping your home technology systems operating reliably, like a well-oiled machine.

 

Staying vigilant and aware of possible issues before they have a negative impact and taking corrective action during calmer times

is our differentiator. Click here for more of our mission and promise.

Using long experience as our guide, we are uniquely qualified to keep your technology lifestyle humming along smoothly.

All greatcare & above service Packages
include a Remote System Management device and a strong and sophisticated Cyber-Security service.
 
We, along with the help of these integrated packages take on the responsibility of keeping your link to the World Wide Web
safe, secure and reliable.
We take this responsibility very seriously. 

The packages listed below let you choose

the level of care and service that you require.

 

express

care

includes:

  • 3 hour telephone response time during waking hours

  • On-site response within 3 business days

  • Remote System Check and response at the time of the call

  • 2 Well Care visits per year for updates and adjustment

costs:

$39 per month or prepay $360 per year

all new non-Cloudburst Clients require at a minimum:

  • WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets

  • eero PRO, 3 node Mesh WiFi network.

costs:

One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).

 

great

care

plus

includes:

  • 2 hour telephone response time during waking hours

  • On-site response within 3 business days

  • Remote System Check and response at the time of the call

  • 3 Well Care visits per year for updates and adjustment

  • eero PLUS Cyber-Security Plan

         (advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password            & Malwarebytes - $386 per year value)

costs:

$75 per month or prepay $750 per year

VPN
PASSWORD
MANAGER
ANTIVIRUS

all new non-Cloudburst Clients require at a minimum:

  • WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets

  • eero PRO, 3 node Mesh WiFi network.

costs:

One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).

 

executive

care

plus
VPN

includes:

  • 1 hour telephone response time during waking hours

  • On-site response within 2 business days

  • Automatic Self-healing Cox Broadband Modem Reset

  • Remote System Check once per week

  • 3 Well Care visits per year for updates and adjustment

  • On-site Pre-Event Service

  • eero PLUS Cyber-Security Plan

         (advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password            & Malwarebytes - $386 per year value)

costs:

$125 per month or prepay $1,250 per year

PASSWORD
MANAGER
ANTIVIRUS

all new non-Cloudburst Clients require at a minimum:

  • WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets

  • eero PRO, 3 node Mesh WiFi network.

costs:

One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).

 

enterprise

care

includes:

  • 24/7 telephone a.s.a.p. response as possible  

  • Guaranteed first-priority On-site Response within 1 business day for any emergency service need

  • Automatic Self-healing Cox Broadband Modem Reset

  • Daily Remote System Management Check

  • Daily Remote System Management Updates

  • Regularly scheduled Bi-Monthly Well Care Visits

  • Bi-Monthly Firmware update checks on all connected devices

  • Bi-Monthly iOS / Android Mobile Device update checks

  • Quarterly Driver update checks for all connected peripherals

  • WiFi optimization and channel adjustment

  • Monthly AV System & Control System maintainence, securing IR emitters, etc.

  • Exterior Component Cleaning / Dusting

  • Maintain AV System control systems, securing IR emitters, etc.

  • Surround Sound system optimization

  • Full WiFi heat map

  • On-site Pre-Event Service

  • On-site Pre-Arrival Service

  • eero PLUS Cyber-Security Plan

         (advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password                  & Malwarebytes - $386 per year value)

costs:

$495 per month or prepay $4,995 per year

all new non-Cloudburst Clients require at a minimum:

  • OvrC PRO, Managed Services Hub + Lifetime Plan

  • WB-300VB-IP-5, Mid IP Power Conditioner w/ OvrC Home & 5 Controlled Outlets X2

  • 1750 Mbps Dual Band AC Wireless Access Point X2

  • Dual-WAN Gigabit VPN Router

  • L2 Managed Gigabit Switch

  • L2 Managed Gigabit Switch with Full PoE+

costs:

One time hardware and installation fee of $3,995 for this Enterprise Grade system befitting larger homes (existing Cloudburst & DesertAVInterior Clients may have already made this investment).

 

C-Suite

care

includes:

  • 24/7 telephone a.s.a.p. response as  

  • Guaranteed first-priority On-site Response within 1 business day for any emergency service need

  • Automatic Self-healing Cox Broadband Modem Reset

  • Remote System Check every day

  • Regularly scheduled Monthly Well Care Visits

  • Regular Firmware update checks on all of your connected devices

  • iOS updates to keep you current

  • Monthly Driver update checks for all connected peripherals

  • Full Bi-monthly WiFi heat map​ check and

      WiFi optimization and channel adjustment

  • Full Cooling Fan / Exterior Component Cleaning / Dusting

  • Maintain AV System control systems, securing IR emitters, etc.

  • Full Digital EQ Surround Sound system optimization

  • On-site Pre-Event Service

  • On-site Pre-Arrival Service

  • eero PLUS Cyber-Security Plan

         (advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password                  & Malwarebytes - $386 per year value)

costs:

$995 per month or prepay $9,995 per year

all new non-Cloudburst Clients require at a minimum:

  • Managed Services Hub + Lifetime Plan

  • FireFX NETWORK GUARDIAN Internet of Things (IoT) Cyber-Security Router and Intrusion Prevention System 

  • IP Power Conditioner w/ OvrC Home & 5 Controlled Outlets X3

  • 1750 Mbps Dual Band AC Wireless Access Point

  • Dual-WAN Gigabit VPN Router

  • L2 Managed Gigabit Switch

  • L2 Managed Gigabit Switch with Full PoE+

costs:

One time hardware and installation fee of $4,995 for this Enterprise Grade system befitting larger homes (existing Cloudburst & DesertAVInterior Clients may have already made this investment).